Contact us
Dedicated Agent Concierge Team
We’re here to make sure you get the answers you need, when you need them. Save time by chatting with our Agent Concierge Team, who can help with claims, billing, network and benefit inquiries.
Please be sure to include your name, agent ID, agent phone number, description of issue, your name and VPN.
Call broker services
Monday through Friday from 8:00 a.m. to 8:00 p.m.
Email broker services
Blue Cross and Blue Shield of Kansas City
PO Box 419169
Kansas City, MO 64141
Blue KC Headquarters
1400 Baltimore Avenue
Kansas City, MO 64105
New plans
Reach out for help with new agent/agency appointments, ACA recertification and commission questions.
New plans phone
New plans email
Short term,
direct pay dental or grandfathered plans
Reach out for help with claims, billing, benefits and Blue KC Agent Portal assistance.
Phone
Medicare Supplement or ACA plans
Reach out for help with claims, billing or benefits.
Phone
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