Healthcare with a hometown difference

For over 85 years, we’ve been Kansas City’s trusted health partner, combining award-winning service with local expertise to guide our members every step of the way. Every day, we work to make healthcare more accessible, understandable and effective. 

Member engagement

Our member-first approach has earned us industry-leading satisfaction scores and trust ratings. Time and again, our members tell us we’re there when it matters most, consistently ranking at the top for customer support and overall experience. The numbers tell a clear story: when members need help, Blue KC delivers. 

73%

Customer Effort Score, compared to a 55% industry average.

72%

Blue KC is enjoyable to work with

74%

Blue KC is effective

75%

Blue KC is a company our members trust

Award-winning customer service

Blue KC prides itself on providing members with knowledgeable, local customer service. We’ve been recognized for excellence in customer service and we make every effort to lead the way by providing guidance through a complex care and coverage system.

Community first

Blue KC has a uniquely strong connection & commitment to the region, with a strong local presence and community-based approach. And as a mission-focused, community-based not-for-profit, we are constantly working to solve larger issues and making our hometown a better place to live.

Network strength

Blue KC offers the broadest access to high-quality care in the Kansas City region. The proven value of Blue KC plans are built on access to the strongest regional networks of local providers and hospitals. We also have market-leading virtual care and behavioral health benefits, as well as plans with access to Spira Care primary care centers across the metro area.

A new vision
for primary care

Spira Care Centers, available with select Blue KC plans, bring a new approach to primary care right to your neighborhood. Your dedicated Care Team—from doctors and nurses to Care Guides who know you by name—works together under one roof, focused on your whole health. With locations across the Kansas City metro area and low or no out-of-pocket costs, it’s healthcare that feels like coming home.

Get to know the Care Team

Go inside Spira Care Centers and meet the professionals devoted to caring for all of you.