MEMBER BENEFITS

KNOW WHERE TO GO

Getting the right care, at the right place, at the right time is not only good for your health – it can save you time and money.

Urgent Care

For pressing, but not life-threatening conditions.

Severity

Moderate

Expected Wait Time

Moderate

Average Cost

Moderate

Typical hours 7 days (morning – early evening)

When to Visit Urgent Care

When you can’t wait for your doctor to treat you
When you have a sudden injury and need a walk-in appointment
When you need after-hours care or on weekends
When you need an X-ray

When to Use

Stitches
Upper Respiratory Infections
Urinary Tract Infections
Headaches
Sinus Pain
Sprains and Strains
Nausea
Vomiting
Diarrhea
Pink Eye and Eye lnfections
Animal Bites
Minor Burns
X-rays
Eye Pain and Irritation

Average cost assumes in-network services.

Learn About Your Care Options

Use the care guide below to learn more about your options when it comes to getting care.

Primary Care Doctor Virtual Care Retail Health Clinic Urgent Care ER/Community Hospital

Low Cost, Moderate Severity

Your doctor manages your overall health and should coordinate all the care you receive. It’s always a good idea to consult with him or her before seeking care anywhere else.

Moderate Cost, Low Severity

Have a video visit with a doctor or behavioral health therapist right from the comfort of home. All you need is a smartphone, tablet or computer – and the Blue KC Virtual Care app or BlueKCVirtualCare.com.

Moderate Cost, Low Severity

Retail health clinics are typically staffed by certified nurse practitioners and physician’s assistants to handle minor care concerns at your convenience.

Moderate Cost, Moderate Severity

When your doctor’s office is closed, urgent care doctors and nurses can fill the gap for non life-threatening conditions. Your wait time will be shorter than going to an emergency room.

High Cost, High Severity

Always go to the ER if your health is in danger or call 911! However, for less severe injuries or illnesses, the ER can be expensive and wait times can average over 4 hours.

Where to go for care

Need Help On Where to Go For Care?

Call Blue KC Customer Service at the number on your member ID card for assistance.